CVE-2026-1251
Description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.4.4 via the 'add_reply' function due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to steal file attachments uploaded by other users by specifying arbitrary attachment IDs in the 'description_attachments' parameter, re-associating those files to their own tickets and removing access from the original owners.
Affected WordPress components
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SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent Plugin · supportcandyUp to and including 3.4.4View on WordPress.org
A confirmed match is backed by the plugin or theme slug. A possible match is based on the product name only and should be verified.
Affected products and versions
- psmplugins SupportCandy – Helpdesk & Customer Support Ticket System — Up to and including 3.4.4
References
- plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/supportcandy/trunk/includes/admin/tickets/class-wpsc-individual-ticket.php#L1603
- plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3448376/
- www.wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/89df3005-0967-474f-8a4e-3b23273dd1a2?source=cve
- nvd.nist.gov Official NVD record