blogsafe.org My Downloads

BlogSafe.org

WordPress CVEs

Search and review WordPress-related vulnerability records.

← Back to CVE list

CVE-2026-114630

CRITICAL 9.1 CVSS 3.1
Published
November 6, 2026
Last modified
November 6, 2026
NVD status
Deferred
Reported by
security@wordfence.com
Weakness
CWE-22
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.

Affected WordPress components

  • ELEX WordPress HelpDesk & Customer Ticketing System Plugin · elex-helpdesk-customer-support-ticket-system
    Confirmed match Active
    Up to and including 3.3.8
    View on WordPress.org

A confirmed match is backed by the plugin or theme slug. A possible match is based on the product name only and should be verified.

Affected products and versions

  • elextensions ELEX WordPress HelpDesk & Customer Ticketing System — Up to and including 3.3.8

References

  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/elex-helpdesk-customer-support-ticket-system.php#L317
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-ajax-functions-two.php#L265
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-init-handler.php#L271
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-init-handler.php#L52
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-init-handler.php#L808
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3775762/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-init-handler.php
  • www.wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/2151249a-8e7a-4c7b-89ff-5058942368fb?source=cve
  • nvd.nist.gov Official NVD record