WordPress CVEs

Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

Affected WordPress components

• SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent Plugin · supportcandy
  Confirmed match Active
  Up to and including 3.3.7
  View on WordPress.org

A confirmed match is backed by the plugin or theme slug. A possible match is based on the product name only and should be verified.

Affected products and versions

• psmplugins SupportCandy – Helpdesk & Customer Support Ticket System — Up to and including 3.3.7

References

• plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820
• plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348
• plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3364335/
• www.wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve
• nvd.nist.gov Official NVD record