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CVE-2024-13606

HIGH 7.5 CVSS 3.1
Published
February 13, 2025
Last modified
June 17, 2026
NVD status
Analyzed
Reported by
security@wordfence.com
Weakness
CWE-200
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Affected WordPress components

  • JS Help Desk – AI-Powered Support & Ticketing System Plugin · js-support-ticket
    Confirmed match Active
    Up to and including 2.8.8
    View on WordPress.org

A confirmed match is backed by the plugin or theme slug. A possible match is based on the product name only and should be verified.

Affected products and versions

  • rabilal JS Help Desk – AI-Powered Support & Ticketing System — Up to and including 2.8.8
  • wiselyhub js_help_desk — Before 2.8.9

References

  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/includes/classes/uploads.php Product
  • www.wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=cve Third Party Advisory
  • nvd.nist.gov Official NVD record