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CVE-2024-13552

MEDIUM 4.3 CVSS 3.1
Published
March 7, 2025
Last modified
June 17, 2026
NVD status
Deferred
Reported by
security@wordfence.com
Weakness
CWE-285
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Affected WordPress components

  • SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent Plugin · supportcandy
    Confirmed match Active
    Up to and including 3.3.0
    View on WordPress.org

A confirmed match is backed by the plugin or theme slug. A possible match is based on the product name only and should be verified.

Affected products and versions

  • psmplugins SupportCandy – Helpdesk & Customer Support Ticket System — Up to and including 3.3.0

References

  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/supportcandy/trunk/includes/admin/tickets/class-wpsc-new-ticket.php#L395
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3235142/supportcandy/trunk?old=3188306&old_path=%2Fsupportcandy%2Ftrunk
  • www.wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/13f87248-cc0b-4351-b79d-6efc5190b021?source=cve
  • nvd.nist.gov Official NVD record