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CVE-2024-12171

HIGH 8.8 CVSS 3.1
Published
February 1, 2025
Last modified
June 17, 2026
NVD status
Analyzed
Reported by
security@wordfence.com
Weakness
CWE-862
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Affected WordPress components

A confirmed match is backed by the plugin or theme slug. A possible match is based on the product name only and should be verified.

Affected products and versions

  • elextensions ELEX WordPress HelpDesk & Customer Ticketing System — Up to and including 3.2.6
  • elula wsdesk — Before 3.2.7

References

  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php Patch
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail= Patch
  • www.wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve Third Party Advisory
  • nvd.nist.gov Official NVD record